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Train The Trainer Program
 About the Course:
Why Train the Trainer? Trainers set the foundation for any company with their professionalism and knowledge. Trainers create lasting impressions on your employees, inculcating them with your company’s values and expectations, as well as ensuring that employees have the necessary skills set to succeed. In the world of call center training, the role and value of trainers is incalculable. A motivated and competent trainer can mean the difference between success and failure for your organization as the training and future ability of hundreds of agents is dependant on their time spent with the trainer.
Train the Trainer course will ensure that your trainers are exposed to the most up-to-date training methodologies, approaches and techniques, providing clear examples and case studies of how these can be implemented in your training environment. With a Train the Trainer course, your trainers will be able to translate their professional knowledge and experience into learnable outcomes for your employees.
Having completed this train the trainer training course, participants will be able to:
- Promote learner participation and involvement by using effective questioning techniques in a training session
- Evaluate personal training strengths and areas to work on
- Define the factors that promote learning
- Apply the concepts of NLP and Accelerated Learning in training
- Understand the difference between training and presenting information
- Use recognized success measures to assess effective learning
- Define effective feedback
Target Audience:
Trainers, Managers, Facilitators, Educators, Course Designers, HRD Professionals who want to present, train, facilitate & communicate more effectively.
Course Duration:
40 hours
Course Content:
- The Role of the Trainer
- Why organizations train?
- Meeting the needs of the business
- Supporting organizational objectives and strategies
- The qualities of a successful trainer
- The Learning Process
- Learning Styles
- Identifying trainees
- Adapting your training style
- Establishing and Meeting Training Objectives
- Building course content
- Sequencing materials and developing structure
- Training Methods and Visual Aids
- Group Dynamics
- Handling difficult trainees
- Training Delivery and Evaluation
- Future Development
Courseware Price:
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