People Management Program

Description:

The course content examines the day-to-day roles and responsibilities for managing people. Through input, discussion and small group exercises the course content will help delegates to consider people management in their own organizations and build tools and skills that they can use in managing others.

Benefits of attending this comprehensive course will include:

Gaining an in-depth understanding of human behavior and effective communication
Having greater confidence in your ability to effectively manage and appraise staff
Motivating yourself and others to succeed as individuals and in teams
Obtaining the skills to interact better, enhance performance and get results
Handling situations of conflict, difficult situations and disciplinary procedures
Planning strategically for people management and development

Duration:

Flexible

Content:

Managing People
- Understanding all aspects and responsibilities of the manager’s role
- Decision making with confidence and maximum effectiveness
- Gaining an in-depth understanding of best practice people management
- Understanding key employment law issues
Fundamentals of Planning
- Putting your own house in order – organizing yourself first
- Developing goals, objectives and targets
- Setting and maintaining high standards for you and your team
- Recruiting and selecting the right individuals
Performance Management
- Motivating yourself and others to succeed
- Ensuring each employee has a job description
- Creating team spirit and a strong feeling of community
- Using appropriate incentive techniques to win commitment
- Reviewing performance and conducting effective performance appraisals
- Training, developing and empowering new and experienced staff
Coaching, praising and providing constructive performance reviews
- Using KPIs and applying goal setting techniques
Delegation and Empowerment
- Delegating with confidence – effective techniques
- Empowering staff through the delegation of tasks
Problem Solving and Resolving Conflict
- Handling and resolving conflict and problem situations
- Managing difficult people
Personal Power
- Building confidence in yourself as a manager
- Identifying your strengths and weaknesses
- Improving your communication and interpersonal skills
- Learning to listen – encouraging openness, feedback and constructive criticism
- Managing change successfully and overcoming resistance
Working with Diverse Teams
- Understanding human behavior
- Developing cultural awareness