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Meeting Skills Program
 About the Course:
The course is designed for people whose role involves chairing meetings, managing a project, heading up a working group, managing a department or for those who simply want to increase their team communication skills.
Facilitation is the skill, and art of understanding the group process and using communication to effectively guide the group process.
Learning objectives
- Make meetings shorter, more focused and productive
- Have clear guidelines for the planning, preparation and structure of meetings
- Apply the skills of leading, processing and controlling meetings
- Participate actively and make effective contributions.
Target Audience:
Anyone who attends or leads a variety of meetings, including Team/Project meetings & Working Groups.
Course Duration:
10 hours
Course Content:
- Introductions
- Aims & Objectives
- What is facilitation & when are Facilitators needed?
- Group Dynamics
- The cycle of group development
- Diagnosing the development of a group
- Dealing with group conflict
- Dealing with individual behavior
- Group size and participation
- Meeting Skills
- Chairing meetings
- Managing communications
- Ensuring one person speaks at a time
- Managing debates
- Handling arguments
- Picking up on body language
- Including quiter members
- Controlling more vocal members
- Ensuring key points are heard
- Creating group participation
- Verbal & non-verbal messages
- Active Listening
- Feedback skills
- Facilitator Skills
- Rapport Building
- Establishing and retaining control
- Staying ahead
- Importance of feedback
- Communications style
- Increasing personal impact and creditability
- Maximizing verbal and visual communications skills
- Tools & Techniques
- Experiential Exercises & Feedback
Courseware Price:
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