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Interpersonal Skills Program
 About the Course:
As both work activities and organizational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business. This course is designed to equip individuals with a greater sense of self-awareness and enhanced relationship skills in order to be more effective in working relationships.
Learning objectives
- Identify your personal styles and their impact on others
- Analyze different strategies to deal positively with others and build effective working relationships
- Use different techniques to increase your self-confidence
- Understand different models and how to apply them to improve interaction
- Use practical methods to reduce stress in yourself and others
- Influence others to see your point of view
- Understand how to manage frustration and anger in yourself and others
Target Audience:
Anyone who would like to enhance their performance by improving their working and personal relationships.
Course Duration:
24 hours
Course Content:
- Introduction & Workshop Objectives
- Finding out what you want to achieve today
- Interpersonal Skills
- What are Interpersonal Skills?
- Communication Skills
- Improve the effectiveness of your communication and reduce misunderstandings
- The importance of active listening
- Questioning and paraphrasing technique
- Body language
- Assertiveness Skills
- What is Assertiveness?
- Difference between Submissiveness, Assertiveness and Aggressiveness
- How Assertive are you?
- Understanding and valuing differences
- Appreciation of different communication and working styles
- Find out which style you prefer
- How you communicate to the style of the person we talk or write to
- Practicing various Interpersonal Skills
- What is the crucial question when persuading other people?
- How can you Influence people around you?
- Practice your Negotiation skills
- Feedback and Delegation - Applying Interpersonal Skills
- How to Delegate effectively
- Giving effective Feedback
- Handling Criticism constructively
- Creating an Action Plan for the future
Courseware Price:
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