|
|
Facilitation Skills Program
 About the Course:
This course provides everything you need to professionally deliver Advanced Facilitation training including editable training manual, hands-on exercises, exercise files, detailed instructor guide, classroom-ready PowerPoint slides, and quick reference tutorial sheets.
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time.
This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings. This workshop will help you teach participants how to:
- Distinguish facilitation from instruction and training
- Identify the competencies linked to effective small group facilitation
- Understand the different between content and process
- Identify the four stages of team development and ways to help teams through each stage
- Use common process tools to make meetings easier and more productive
- Facilitate goal-oriented results through planning, collaboration and consensus
- Maintain facilitative focus by adopting the right frame of mind
- Create a targeted agenda to make meetings productive
- Start up, manage and close effective meetings
- Resolve disagreement using a range of consensus-building techniques
- Develop and implement a facilitative action plan
Target Audience:
Managers, Supervisors, Project Managers, Business Analysts and others who want to improve team performance and solve business problems.
Course Duration:
30 hours
Course Content:
- The roots of facilitation
- Creating a safe, facilitative environment
- Defining where facilitation works
- Antidotes for pet peeves
- The facilitation cycle
- Focusing on outcomes and objectives
- Delivering clear and concise instructions
- Overcoming common obstacles to effective facilitation
- Developing Self-Awareness
- The centered facilitator
- Assessing facilitative styles
- Achieving coherence: reducing physiological stress
- Overcoming reluctance to facilitate
- Reducing facilitative stress using biofeedback
- Applying techniques to develop emotional neutrality
- Common causes of meeting tension
- Planning a Facilitated Meeting
- Identifying critical success factors
- Stages of team development
- Defining participant roles and responsibilities
- Collecting data beforehand for a successful outcome
- Setting the stage for a neutral approach
- Controlling the flow, not the content
- Developing your meeting agenda
- Preparing for different types of meetings
- Interviewing stakeholders
- Applying critical planning and analysis techniques
- Predicting potential meeting dysfunction
- Facilitating the Meeting
- Opening and closing: a key to great meetings
- Making an assertive start
- Establishing ground rules
- Transitioning to meeting objectives
- Achieving the meeting outcomes
- Closing at the appropriate juncture
- Active listening
- Managing individual and group emotions
- Listening for emotional content
- Restating and reframing for clarity
- Turning active listening into facilitative questions
- Facilitative questioning techniques
- Creating a great starting question
- Guiding meeting context through questions
- Progressing from indirect to direct inquiries
- Crafting questions that adjust attitude
- Facilitating to Consensus
- Building consensus
- Consensus vs. agreement
- Moving from simple to super-majority consensus
- Accelerating the process through the five-finger consensus
- Identifying disagreement levels and mapping matching interventions
- Recognizing when consensus can fail
- Tools to maintain and build consensus
- Clarifying communication with the Delineation Tool
- Identifying strengths and weaknesses of participant viewpoints
- Synthesizing the best solution
- Advanced Facilitative Techniques
- Creating a highly productive climate
- Identifying passive indicators
- Managing aggressive behaviors
- Ensuring assertive balance
- Finding your continuum position
- Dealing with difficult people
- Surfacing group dysfunction
- Resolving problem attendee behavior
- Quantifying the typical dysfunctional behaviors
- Creating Your Action Plan for Facilitation
- Closing and completing the facilitative cycle
- Implementing checklists to support complete and timely follow-up
- Developing a personal facilitative action plan
Courseware Price:
|
