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E-mail Etiquette Program
 About the Course:
The aim of the workshop is to help staff develop first-rate business etiquette when communicating with clients and customers using written communications and electronic email. Participants will learn the essential skills required to converse with clients in a professional and competent manner in order to portray a professional image and ensure customer satisfaction.
After completing the workshop, each participant will be able to:
- Apply highly developed communications skills for improved customer relations
- Identify the most appropriate communications tool for interacting with customers
- Apply superb business etiquette for communicating effectively using written communication
- Create relevant and structured letters & emails using the right content, style and approach
- Apply highly developed business English for all non-verbal customer communications
- Apply proper business etiquette in the use of language, punctuation and grammar
- Write a concise yet professional business letter that will instill confidence with the customer
- Design clever and eye catching direct mail letters that will grab the customers attention
- Design competent proposals, estimates and quotations that will win customers
- Reply to customers courteously and professionally with the right tone
- Manage email as an effective communications tool to ensure customer satisfaction
- Keep emails relevant and easy to follow with related subjects, signatures & notifications
Target Audience:
Staff who communicate with clients and customers using written communication and electronic mail.
Course Duration:
8 hours
Course Content:
- Understanding How Communication Works
- Examining the art of good communication so your message is understood
- Applying these skills to make the most of one-way messaging
- Learning when E-mail is the right medium for the message
- Appealing to Communication Preferences
- Understanding your audience by quickly identifying communication preferences
- Using our guidelines to make your message appeal to all communication styles
- Adding persuasion and a personal touch to technology
- Engaging Your Audience
- Using words alone to communicate good manners and maintain a professional image
- Learning E-mail protocol to add value to your reader's Inbox helps prevent legal and professional problems
- Choosing language that will persuade your readers and get the results you want
- Building relationships by being tactful
- Dealing with difficult or emotional E-mails
- Writing E-mail that Gets Results
- Applying structure to create professional messages that will enhance your credibility
- Using our E-mail template as a time-saving reference tool
- Opening and closing techniques to make your message more interactive and build support
- Formatting techniques for a clear and concise message that is easy to read and to the point
- Composing subject lines that sell your message get results and create a memorable first impression
- Managing Your Inbox
- Creating an E-mail filing system to help eliminate E-mail overload
- Processing shortcuts and using the tools to manage your messages quickly and efficiently
- Applying time management strategies to increase productivity
- Replying options and E-mail etiquette to prevent misunderstandings
- Saving time by clarifying and questioning
Courseware Price:
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