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Customer Facing Program
 About the Course:
This course will give practical techniques and ideas that you can use in the workplace. It will help to build confidence and encourage delegates to deal positively with all types of customer interaction providing the skills to handle customers professionally face-to-face.
This course also provides the skills to be effective in today's changing business environment, providing business and customer-focused solutions. We also cover telephone handling skills in order to convert your telephone enquiries into customer visits.
Target Audience:
Staff dealing directly with customers. They maybe operating in call-centres, help-desks or customer support environments.
Course Duration:
12 hours
Course Content:
- Fast Fit Culture: A changing Market
- Poor Service V Excellent Service
- Quality and the Customer
- Cost of a New Customer
- Developing Sales on The Day
- Sales Skills
- Communication Skills
- Steps to A Sale
- Objection Handling
- Closing the sale
- Telephone Enquiry: Process & Objective
- Telephone Techniques
- Telephone: Key points to success
- Quality Systems Development
- Trading Standards
Courseware Price:
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