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Conflict Management Program
 About the Course:
Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this Conflict Management training course aims to turn conflict into a productive force.
After completing this Conflict Management training course, delegates will be able to:
- Identify exactly what conflict is, why it arises and how it can be utilized for maximum benefit
- Recognize the various stages of conflict and preventing them from escalating
- Deal with conflict with a greater awareness of the conflict management style of themselves and others
- Utilize a variety of methods for managing conflict successfully
- Invest less time and energy in conflict and creating more productive relationships with others
Target Audience:
Everyone
Course Duration:
16 hours
Course Content:
- Defining Conflict
- Conflict generation exercise
- Definition of conflict
- Causes of conflict at work and socially
- Finding common ground
- Stages in Conflict
- Establishing the 5 stages of conflict
- How can we stop conflict escalating?
- Changing our understanding of the situation
- Personal Conflict Handling
- How others view our conflict handling style
- Using the styles to minimize conflict
- Conflict Management Techniques
- Reviewing our current conflict situations
- The need to become more assertive
- Learning to say 'No!'
- Personal power
- Transactional Analysis
- Seeing conflict from various points of view.
- Personal Improvement Plan
- Review of our previous approaches
- Review of the key messages on conflict management
- Plan a different approach with actions for the future
Courseware Price:
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