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Business Etiquette Program
 About the Course:
This no-nonsense, real-world training program teaches all forms of business etiquette: dining etiquette, communication etiquette, telephone etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. It is specifically designed for groups who want to polish their skills and improve their professional image. Information is presented in a humorous and relaxed style that cuts to the heart of today's etiquette concerns. Trainers use hands-on activities to reinforce learning points.
After completing this course you will know how to:
- Create a professional image, follow office etiquette, and maintain positive relationships in the work place.
- Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
- Introduce people properly, be a good conversationalist, and follow proper etiquette at meetings.
- Display courtesy on the telephone, in voice mails and in written communication.
- Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
- Be a courteous traveler.
- Explain the four basic behavioral styles and how to adapt to each.
- Demonstrate an effective self introduction, introduction of others, and small talk.
- Develop an action plan to improve personal professionalism
Target Audience:
Business Professionals
Course Duration:
8 hours
Course Content:
- Introduction to Business Etiquette
- Meeting and Greeting Scenarios
- First Impressions and Building Rapport
- Communication Styles and Methods
- Etiquette in Communication
- Meeting & Board Room Protocol
- Principles of Exceptional Work Behavior
- Entertaining Etiquettes
- Telephone Etiquette
- Multi-cultural Challenges
- New Issues in Etiquette
- Travelling for Business
Courseware Price:
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