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American Culture Training
 About the Course:
American Culture Training is for people dealing with American Customers. It gives them an in-depth understanding of the American Culture as well as customer behavior. By understanding a person’s culture it makes understanding their behavior or expectations a lot simpler. This training has shown to have a definite positive impact on American Customer Satisfaction.
Target Audience:
Employees of Call Centres dealing with American customers, Students & Professionals going to America and people studying International cultural awareness.
Course Duration:
10 hours
Course Content:
- Cultural Overview
- Understanding the differences between the people of U.S and India
- Understanding the types of American Customers
- American values and consumer behavior
- Language guidelines
- American Idiosyncrasies
- American sports, music, media, arts, etc.
Courseware Price:
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